Nie wieder!!! Die Zimmer stinken nach Urin, Essen ist einfach schrecklich, alles Schwein,ganz wenig in Sortiment. In 2Sterne Hotel ist viel Lecker,kein 4Sterne Hotel.kein Animation , Unfreundliche Personal,das ist normal in Bulgarien.Beschweren kann mann nicht,kein hilft. Leute wenn Sie möchten Ihre Urlaub geniesen bitte weg von dieses Hotel.
Beliebte Aktivitäten
- Wellness
- Sport
Thank you for sharing your feedback. We are very sorry to read about your disappointment and that your stay did not meet your expectations. Please accept our sincere apologies regarding the cleanliness, food variety, and service experience you described. This is not the standard we aim to provide. We would like to inform you that the hotel is now operating with a new management and operational team. Over the past season, we have implemented significant improvements in housekeeping control, service standards, and the quality and diversity of our food and beverage offering. The food concept has been revised to provide greater variety and better overall quality. All hotel bars are now included in the All Inclusive package, and the food and beverage budget has been considerably increased to enhance the guest experience. We truly regret that we did not meet your expectations on this occasion and would appreciate the opportunity to welcome you again to experience the positive changes. Kind regards, Fenix Hotel
