Hotel Guadalmina, managed by Barceló

Dear Guest. First of all we would like to thank you for choosing Hotel Guadalmina Spa & Golf Resort for your stay in Marbella. We are very surprised by your complaint because we did not receive any feedback from you during your stay about the room or the food. It´s important that guests inform the Front Desk of the Hotel of any incidents while you are in house so we can help you and take care of you. If we had been informed, we would have changed you to another room. Concerning the golf options, we would like to inform you that we have a special price for our guest and also you can start at tee 11 early in the morning, previous booking, which is just in front of Reception. There is the possibility of renting a buggy from there as well and you can drive up to the Club House. You can arrange everything at the Golf Desk which is at the Reception. It´s a shame that we were not able to help you, our aim is always to provide our guests with the best service. Nevertheless, necessary measures have been taken to avoid experiences like yours. We regret that you did not find our hotel up to your expectations but I´m sure that if you give us another chance we will make it up to your and hopefully you will apreciate all the efforts and results that our staff and management are making. Yours faithfully, Fernando Al-Farkh Corporate General Manager