Der Poolbereich war super, ansonsten war das Hotel allerdings ziemlich dreckig. Es gab schimmelflecken im Zimmer an der decke. Im Badezimmer viel die Dusche auseinander. Die abtrennung der Dusche zum Bad war komplett undicht, wobei das Badezimmmer immer komplett nass war. das Frühsück war ebenfalls nicht wirklich genießbar. Das Obst war okay, aber der Rest war nicht Lecker. (Brötchen viel zu hart, O-Saft sehr wässrig, Rührei war teilweise flüssig, Bacon eher gekocht anstatt gebraten, Essen wurde nicht nachgefüllt auch auf Nachfrage nicht, Fleisch und Käse sahen auch sehr vergammelt aus als läge e schon Tage dort)
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Dauer: | 1 Woche im Juli 2023 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Laura |
| Alter: | 19-25 |
| Bewertungen: | 1 |
Dear Laura, First of all, we thank you very much for choosing the H10 Roma Città for your stay in Rome. I am writing to you with reference to your review and I thank you very much for your feedback regarding your recent stay with us. We are glad that you have appreciated the kindness of our staff and the comfort of our rooftop pool. We are sorry that breakfast did not come up to your expectations, we offer a wide selection of fresh products to satisfy every taste. A rich choice of fresh fruit, varieties of bread accompanied by jams and creams, croissants, cakes and desserts and a vast selection of local cheese and cold cuts; in addition to the Nespresso coffee machine, we can also prepare espresso coffee or cappuccino at the time; if you had informed us our helpful staff would have found a solution for you. At the same time, we noticed your comment in regards to the condition of the equipment and the facilities, I would like to inform you that we are making some structural works so in a short time it will be possible to see the improvements. Our team is always on hand to assist with any concerns you may have during your stay; if you had informed the reception about problems in the bathroom, they would have asked the maintenance staff to investigate in order to solve them. On the other hand, we are sorry to hear about the cleanliness, because normally we always receive positive responses. Every comment from our guest is evaluated and taken into consideration with a view to improving our services and for us investing in the structure is very important as well as being able to guarantee a high level of comfort for all our guests. Hoping to have the chance to welcome you back in the future, we send you our best regards. H10 Guest Services
