Hotel Manaus

Dear Philipp, Thank you very much for taking the time to review the hotel. Unfortunately, I deeply regret that hotel were not up to your expectations, which marred your stay experience. Please accept my deepest apologies also with regards to the incidents you noted on your review. I am very sorry that you had this type of insect one morning in your room, we spray every year with authorized companies and due to the heat, being near a forest, unfortunately this type of insect can appear. We attach the certificates to your email so that you can verify it. As for the reception fridge, the mineral water bottles were not moldy, you may refer to the labels, where the price of the mineral water bottles that had entered a little air on the label appears and you interpreted it, from anyway we have reviewed it and we have proceeded to replace it with another system. Once again, please accept our deepest apologies as we failed to provide you with an exceptional stay with us. We thank you for your insightful comments and would appreciate the opportunity to further discuss the issues with you. I look forward to hearing from you soon. Yours sincerely, General Manager