Hotel Mercure Bergamo Palazzo Dolci

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel Mercure Bergamo Centro Palazzo Dolci. I have noticed that your score in generally is very low, it means did not meet your full expectations. In order to enable me to improve the service, may I ask you in particular what has caused such inefficiency? Thank you very much for your information. Looking forward to welcoming you back soon in Bergamo. Yours sincerely, S. Marci Deputy Manager Mercure Bergamo Centro Palazzo Dolci