Hotel Mercure Palermo Centro

Dear Maria, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the central location of our hotel and that we were able to arrange a transfer for you upon request. It's also delightful to know that you enjoyed the polite reception, the delicious welcome drink, and the friendly service from our bar staff. We're pleased that you found your room to be spacious and that you had a comfortable stay with us. However, we're truly sorry to learn about the issues you encountered during your stay. We apologize for any inconvenience caused by the price of the room not aligning with your expectations and for the unpleasant smell in your room. It's also regrettable that you found the lack of body lotion disappointing, and we apologize if the response from our receptionist seemed inadequate. We strive to provide excellent service to all our guests, and we'll address this matter with our team to ensure a more considerate and helpful approach in the future. Regarding the atmosphere of the breakfast room and reception area, we understand your feedback and will take it into consideration as we continue to improve our facilities and services. Your comments are incredibly valuable to us as they help us enhance the experiences of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Andrea Stancato Direttore / Manager