Hotel Papillon Lagoon Reef

Dear Horst, Many thanks for finding time to post a review of your holiday at our property. We always strive for high level customer satisfaction which can only be achieved with the help of your input and the feedback of all our guests. We are happy to note that you found Papillon to be in a good location and you enjoyed the service of our very polite, friendly and obliging staffs who would do their utmost to ensure that clients enjoy their stay with us. Taking your points in turn: Room: As described on our website and marketing brochures used by our business partners, Papillon has three different types of rooms – garden, family and Sea Front rooms. Food: Whilst the vast majority of our guests are happy with the varied menu of international and local cuisine we provide, endeavouring to please a wide range of tastes, keeping in line with our star rating, we always welcome customer feedback and will look into what improvements we can make on the selection of food. Beach: Beaches in Kenya are public. We have G4S guards patrolling the beach boundaries of the hotel 24 hours a day. However, many guests actually court beach vendors and obviously encourage them to further tout for business. The hotel normally calls Tourist Police whenever a client raises complaint of beach harassment. We have taken your comments positively in a manner to improve the experience we offer our clients and looking forward to welcoming you again to sample the improvements. Aloice Ang’ila Chief Executive Manager