Hotel Radisson Blu Tottenham Court Road

Dear Carole, Thank you for taking the time to share your experience following your stay at Radisson Blu Kenilworth. I’m truly sorry that your visit did not meet your expectations and that several issues caused significant disappointment. I regret that your concerns were not addressed effectively, leaving you feeling unheard. Providing prompt and empathetic support is fundamental, and I will review this with our team to ensure we handle guest feedback with the care and urgency it deserves. Your comments about the room size, temperature, and noise level are concerning. While the historic nature of the building can pose design challenges, we must ensure all rooms are comfortable and well-insulated, particularly during the colder months. I have shared your feedback with our maintenance team to address these issues, as well as with our housekeeping team to improve the upkeep and cleanliness of our spaces. I’m sorry to hear that your breakfast experience was chaotic and that our team’s attentiveness did not meet our usual standards. The condition of the restaurant furniture and overall cleanliness is also unacceptable, and I will work with our food and beverage team to address these concerns and improve the experience for all guests. While I’m glad you appreciated the hotel’s central location, it’s clear we did not provide the quality and comfort you expected from Radisson Blu. Your feedback is invaluable in helping us improve, and I truly hope you might consider giving us another opportunity to provide the exceptional service you deserve. Please don’t hesitate to reach out directly if there’s anything I can assist with in the future. Regards Burak Furtun General Manager Radisson Blu London Tottenham Court Road Hotel