Hotel Rawai Palm Beach Resort

Dear H&I, Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We regret that the service you experienced did not feel friendly and welcoming, as this is certainly not the standard we aim to provide. Your comments about the bathroom condition, limescale on the shower glass, and the need for renovation have been noted and will be shared with our housekeeping and maintenance teams so improvements can be made. We also apologize that the breakfast did not meet your expectations compared with the other hotels you visited. On a positive note, we are glad to hear that you enjoyed the pool area. Your feedback is very important to us, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Rawai Palm Beach Resort.