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Chris
Verreist als Freunde • Januar 2024
Größtenteils zufrieden
5,0 / 6

Allgemein

Sehr schönes Hotel in Top Lage. Leider im Fitnessbereich kein kostenloses Wasser/Wasserspender. Bei einem Premiumhotel dieser Klasse enttäuschend.


Zimmer
  • Zimmergröße
    Gut
  • Schlafqualität
    Sehr gut
  • Sauberkeit
    Sehr gut

Wasser und Kaffee


Infos zur Reise
Verreist als:Freunde
Infos zum Bewerter
Vorname:Chris
Bewertungen:2
Kommentar des Hoteliers

Dear Chris, Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel beautiful and enjoyed our excellent location. It means a lot to us that you appreciated these aspects of your stay. However, we are truly sorry to hear about the inconvenience you faced in the fitness area due to the lack of complimentary water or a water dispenser. We understand how essential this amenity is, especially in a premium hotel like ours, and we regret that we fell short of your expectations. Your comments are extremely valuable, and we will be addressing this issue promptly to ensure our future guests have access to complimentary water in the fitness area. We appreciate you bringing this to our attention, as it helps us improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Kind regards, Sheraton Zagreb hotel