Hotel Venice Beach Bibione

Dear sirs sorry your early departure your requests have no reason for reality, the hotel is new and absolutely we have not had any reviews in this way without a correct reason your early departure without notice! he reported the cost for the total reservation, then your reservation was made with Booking.com and we could not cancel it given your arrival from 07.09.21 to 11.09.21. you tried to ask booking for cancellation the day before arrival but the Booking did not accept it! On 08.09.21 in the morning you requested an urgent departure in these cases the cost of the room is credited for the total, for a departure without motivation and not our responsibility but rather by your personal mistake. Unfortunately the law allows early departures to count the total stay, your booking was followed by Booking we also asked Booking to cancel it but we didn't get anything either. we also specify that the hotel presented on the web and what you have found can be shown by the various photos on the WEB SIDE! The suite you had also had a sofa sofa so it was a room of 30sqm larger than the one you booked the type of your reservation was only a room with a bed and not a Suite with the sofa sofa in the room as a suite. Did you only stay the night and we believe that the problem was not the room but your problem? You who requested cancellation the day before arrival after for your private problems? Booking denied it to you so you tried it the next day at the hotel Knowing that Booking would take the cost of the stay from your credit card. The management also offered you at the time of departure the possibility of obtaining a special discount if you would return in another period and recover the missing days for the inconvenience you had for the reason you explained on the morning of the urgent departure. We also want to explain that we could not cancel the booking reservation linked to Booking.com you had paid by credit card and this was also a problem of cancellation not allowed by the taxation already carried out definitive. the management for proper management offered you the opportunity to recover a part of the holiday by making you a significant discount in 2022 you will be welcome. your review is absolutely not correct, for a matter that we did not want but rather from your departure for your own reasons. Sorry for the inconvenience you have gone to. the management waits and thanks and apologizes for the inconvenience had not motivated.