Ein teures Hotel, wo lediglich die Lobby und die Zimmer aufgehübscht worden sind. Der Rest war eine Katastrophe, insbesondere der Poolbereich. Absolut kein 4,5-5 Sterne Niveau.
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Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations and that certain areas of the hotel, particularly the pool area, fell short. While we're pleased that you found the lobby and rooms visually appealing, it's clear we missed the mark in delivering the overall quality and standards you anticipated. Your comments are very valuable to us, and we will take them seriously as we continue to improve both our facilities and the guest experience. We appreciate your honesty and hope we may have the opportunity to welcome you back in the future to provide a stay more in line with your expectations. Warm regards, Alejandro Rooms Division Manager
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