Ibis Milano Centro

Dear Thomas, Thank you for sharing your feedback regarding your recent stay with us at Ibis. We appreciate your comments and are genuinely sorry to hear that your experience did not meet your expectations. We aim to provide competitive room rates in our central location, which is conveniently close to the cathedral and main train station. We also strive to offer a range of facilities, including dining options, a small supermarket, and parking facilities nearby. We apologise for the long wait during your check-in process. We are continuously working to improve our procedures to ensure a smoother experience for our guests. Regarding the discrepancy in pricing, we will investigate this further to ensure that our booking system is accurate. We understand that our breakfast area may not have been adequate for the number of guests during your stay, and we appreciate your feedback about the seating arrangements. We will work with our team to improve service during peak times, particularly on weekends. While our standard rooms offer basic amenities, we are glad to hear that you found the cleanliness satisfactory. We understand that the room size and noise levels can be concerns, and we will consider your comments as we look to enhance our guests' comfort. Thank you for noting the complimentary water bottle and the mini-safe in the room. We hope these small touches contributed positively to your stay. We value your insights and will work on addressing the issues you've raised. If you decide to stay with us again, we hope to provide you with a much-improved experience. Best regards, Oliviero