Alle Bewertungen anzeigen
Mariusz(26-30)Deutschland
55 Bewertungen
Vor 1 Jahr • Verreist als Gruppe im Februar 2025
Für den Preis hätte ich eine bessere Unterkunft erwartet.
3 / 6

Für das geld, das ich bezahlt habe, hätte ich ein ähnliches hotel zu einem günstigeren preis gehabt. Das hotel muss einiges tun, um dem standard der accor-Kette gerecht zu werden. Das personal hat für nichts zeit


Zimmer
  • Zimmergröße
    Sehr gut
  • Schlafqualität
    Eher schlecht
  • Sauberkeit
    Eher schlecht

The room was dirty, there were no towels. Poorly prepared


Kommentar des Hoteliers

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly regarding the cleanliness of the room and the missing towels. This is not the standard we expect to deliver, and it should have been addressed before your arrival. Your comments have been shared with our housekeeping team to prevent this from happening again. We are also disappointed to read that you felt the service did not meet expectations. Our team aims to be attentive and available at all times, and we regret that this was not your experience. Regarding value, we understand your concerns and continuously review our offering to ensure it reflects both our standards and the expectations of our guests. We appreciate you highlighting these points, as they help us improve, and we hope you may consider giving us another opportunity in the future. Kind regards, Reception Team

Meilengutschrift erhalten
Melden