JAZ Aquamarine Resort

Dear Guest, Thank you for taking time to review our hotel and services. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that we failed to achieve this for you, even though you have stayed with us a very short time due to a flight delay. We kindly as you to contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay and we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. Nevertheless, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Moreover, we are very surprised about your comments about our staff, as we continuously receive praise and excellent scores regarding the staff, with very good comments about their friendliness and professionalism. Best regards, Mohamed Wafa Hurghada Area Manager