Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our great room size. Regarding your comment about extremely long walkways, kindly note that the size of the hotel and its premises are advertised online and is available information with all travel companies and traveler’s brochures. With regards to your comments about cleanliness of the room and other areas, we would like to note that all rooms are checked before arrival by the House Keeping staff and House Keeping Supervisor and been cleaned daily or upon your request. The restaurants, bars, terrace floors, tables, chairs and serving area are giving a deep cleaning in between each sitting and at the end of each day. Nevertheless, we have passed your comments and suggestions to the relevant department for their perusal. We are very surprised about your comments about our staff, as we continuously receive praise and excellent scores regarding the staff, with very good comments about their friendliness and professionalism. This is something that is the core of our hotel operation and that we continuously work on improving by training in daily operations. In fact, most of our guests regularly praise our service as very good and special. This also means that our guests always deserve nothing less than a friendly and positive attitude, and under all circumstances, not just for tipping. This is the bare minimum we can expect from our employees and is a core part of the training our employees receive. You can be sure that we will continue to pay attention to it. If for any reason we were unable to provide you with a good service, we apologize. We are sorry that you did not feel well during your stay, however we would like to advise that hygiene is the number one priority to us and we have a clear and precise action plan to ensure that high levels are met. Everything to do with health and safety is monitored by a leading UK health and safety advisor named Crystal who carry out audits on everything relating to your safety including food and drink (checked items include delivery, storage, preparation, cooking, presentation, all machinery used, as well as samples of the food and drink). We have the documentation to prove that our hotel is operating in a safe and hygienic way as we always score in the extremely high level. In fact we are so confident of our high levels of hygiene that, when guests are reporting illness, we offer them a free stool analysis at the local hospital in order that everyone can be assured that the sickness is just the usual result of too much sun, change of temperature, change of food, change of cooking style, overeating, over-drinking, shocking the stomach with ice-cold drinks, mixing the wrong type of foods together, change of diet, etc, etc. Obviously, the personal tolerance of an individual plays a large part in their well-being. Unfortunately, with the details provided, we are unable to trace you in our system. We are therefore wondering if you did report it to Front Office or Guest Relations, we are sure we could have assisted you. With regard to your comments about the food, we are sorry that this was not to your taste, but we cater for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless, our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking. Concerning your comment about water, we would like to note that the hotel has made a conscious decision to remove plastic water bottles from the resort, in order to protect the environment and reduce its plastic waste. However, we do provide complimentary water in the rooms, coming in glass water bottles. We would also like to highlight that the water provided is arriving from a German company using international water filtration system. Furthermore, we are conducting regular tests according to a precise action plan, both from our in-house hygiene team and from outside well-known company Cristal, to ensure 100% quality standard. With regards to your comment about our cups, we would like to apologize for the inconvenience and we forwarded your comment to the relevant department for its perusal. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best Regards Mohamed Wafa Hurghada Area Manager