Jaz Bluemarine

Dear Guest, Thank you for c hoosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our very good food, drinks, friendly service, good room size, and water slides. Kindly note that our lobby bar in the reception is in operation 24/7, available for our highly valued guests to get water, however, our all-inclusive formula ends at 00:00. Furthermore, the hotel provides all guests free water in all rooms, which is replenished daily. However, your feedback has been noted by the relevant departments. Concerning your comment about the trash bins and toilets, kindly note that we do have toilets in all of our food and beverage facilities, also to the reception area, both in Jaz Aquamarine and Jaz Bluemarine. In the Jaz Aquamarine area even more toilets available inside buildings in several locations. Nevertheless, we have noted your comments. Regarding your comment about the whistle blowing, we are sorry that it bothered you, however, our pool staff use the whistle to ensure all rules are followed for the safety of our guests. We regret that the selection of dishes offered was apparently not enough for you personally. We attach particular importance to the selection and preparation of our food in all restaurants. Our cuisine is characterized by fresh, regional and selected products. We thank you for your comments regarding the high chairs and bibs and have forwarded them to the relevant department. We are sorry to hear about your experience and the waiting time during your check in. If many guests arrive at our hotel at the same time, there may be a waiting time, which we try to smoothen with refreshments and coloring books for the children, as our staff are ensuring the documentation to be correct and that the rooms are ready for our arriving guests. However, we have forwarded this information to the relevant department to further improve our processes in the future. We are very surprised about your comments about our staff, though, as we continuously receive praise and excellent scores regarding the staff, with very good comments about their friendliness and professionalism. Regarding your comment about the tiles in the pool area, please note that it can be slippery when wet, therefore we are using anti-slippery mats and cleaning regularly. However, we are using signs, informing, and asking our guests not to run around the pool and to encourage all the children to walk slowly. The entire Jaz Bluemarine team would be very happy if you would give us another chance to offer you a wonderful holiday. Best Regards Mohamed Wafa Hurghada Area Manager