Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our pools. With regards to your comments about cleanliness of the room, we would like to note that, all rooms are checked before arrival by the House Keeping staff and House Keeping Supervisor and been cleaned daily or upon your request. With regards to your comments about our rooms, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2011. With regards to your comments about the food, we are pleased that most of our guests are more than happy with the food provided, however we are catering for a number of different nationalities so it will never be possible to please everyone. However, if you are unable to find something to suit your particular taste then our chefs are more than happy to prepare something specifically for you. Lastly, we would like to highlight, that you spoke to our Guest Relations team on three occasions but did not raise any of these issues with them, therefore we believed you are satisfied with everything. Best Regards Mohamed Wafa Hurghada Area Manager