Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. We are very sorry to hear that you were unwell during your stay here with us but do however wonder why this was not reported to any of the staff members in the resort such as the TUI representative, Guest Relations, Front Office management as you were contacted on several occasions also by the pool. We would assume if feeling unwell you would not be sitting around the pool areas and having been contacted by our Guest Relation team by the pools no comments were made on your behalf. Everything to do with health and safety is monitored by a leading UK health and safety advisor named Cristal who carry out audits on everything relating to your safety including food and drink (checked items include delivery, storage, preparation, cooking, presentation, all machinery used, as well as samples of the food and drink). We have the documentation to prove that our hotel is operating in a safe and hygienic way as we always score in the extremely high level. In addition, we have our in-house Hygiene Coordinator who is checking the running of all areas daily, plus a monthly visit from our company Regional Hygiene Manager. Furthermore. we have audits from our Tour Companies in which we must achieve high scores to prove that our hygiene levels (including food, water, safety) are following the international standard. In fact, we are so confident of our high levels of hygiene that, when guests are reporting illness, we offer them a free stool analysis at the local hospital, which could not have been offered to you since you did not report any sickness during your stay with us. We hope to have the opportunity to welcome you back again in the future. Best Regards Mohamed Wafa Hurghada Area Manager