Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our food and friendly service. We are sorry to hear about the inconvenience inside your room, however, we would like to note that our Engineering team and House Keeping team is in operation 24/7 on the resort’s premises, and available to investigate, check and fix the arising issues, if reported. Our Front Desk is available 24/7 for support. Moreover, we would like to highlight that you have been in contact with the Guest Relation team, however, you did not raise any of these issues with them. Regarding the cleanliness of our pools, we would like to note that the swimming pools have a rigid cleaning and testing program and are again tested by Cristal. There are also pool emergency procedures in place. We would advise that the pools are closed at sunset for treatment each day, chemical levels, chlorine, and pH levels are being monitored on a daily basis by our Engineering and Recreation Departments. With regards to your comment about the sea, kindly be informed that we do advertise that the sea is extremely shallow. Unfortunately, this is part of the natural landscape here and we are unable to change this. We have applied for permission to build a jetty but a minimal amount are given permission every year in order to minimize the impact on the red sea, but we hope to be able to build one soon in order that everyone can enjoy the sea and snorkeling, although we do have a small in house reef nearby. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best Regards Mohamed Wafa Hurghada Area Manager