Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our hotel, and our staff. With regards to the doctor's charges, we would like to highlight that this is not actually run by the hotel but is a service that we give you availability to. Any charges are agreed between yourself and the doctor before treatment begins. Usually, it is dealt with directly through your insurance. However, if it is not the case, the guests pay up front to the clinic, but are able to get the amount reimbursed from their insurance company in their home country. We would like to note that you have received all necessary documentation and medical records/reports with which you will be able to get the amount reimbursed through your insurance. Furthermore, we would advise that the doctors charges are competitive and not a rip off as you have stated, in most cases it is actually cheaper than visiting the local hospital as follow up visits without medication are included. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best Regards Mohamed Wafa Hurghada Area Manager