Jaz Fanara Resort & Residence

Dear valuable guest Greetings from Jaz Fanara Resort. I appreciate saving your time to write a review. I was surprised to read your review since we did not receive any similar comments from any of our guests during their stay. I wish you could had mentioned your concerns during the stay to make your holiday better as much we can. We are investigated your comments and I would like to mention: • Different guests have different expectations but I can assure you that we are serving hundreds of guests daily from different nationalities around the world and we gain their trust and appreciation in all occasions. • Whenever a guest approach us with different expectations, we are very flexible in dealing with it within the hotel availability. • I think COVID-19 pandemic situation and the early departure procedures did affect everybody feeling of the holiday and sure reflecting on their evaluation of services. Please rest assured that your comments and will be taken on board constructively in consideration disregard the validity or accuracy. I sincerely hope that there will be another chance to welcome you again for another holiday experience at our hotel and the previous visit will not refrain you from visiting us again. Best regards, Tarek Allam General Manager