Die Anlage war eine Erfahrung wert. Nach später Ankunft wurde uns eine Suite zugewiesen die wohl länger nicht bewohnt war. Aus dem Wasserhahn im Bad kam erstmal Luft und dann schoss die braune Brühe...Schrankschubladen schief und kaputt. Fenster und Balkontür kaum zu öffnen da Metallrahmen verbogen. Katastrophe von A - Z Nach Umzug in eine andere Suite schon besser aber es ist halt "alt" die verbogenen und rampunierten Metallrahmen der Terrassentüren machen es einem nicht leicht. Das Personal jedoch ist Spitze! Die geben sich wahnsinnig Mühe und sind mega nett und zuvorkommend. Dennoch: einmal reicht
Beliebte Aktivitäten
- Sonstiges
Dear Mrs,Angie Thank you for taking the time to share your feedback with us. First of all, we sincerely apologize for the inconvenience you experienced upon your arrival. It is certainly not the first impression we aim to provide, and we regret the condition of the initially assigned suite, including the water issue and maintenance shortcomings. Please rest assured that your comments have been shared with the relevant departments, and immediate actions are being taken to address these concerns and prevent any recurrence. We are pleased to hear that your stay improved after relocating to another suite, although we understand that certain aspects did not fully meet your expectations. Your remarks regarding the condition of the facilities are highly appreciated and will be carefully reviewed as part of our ongoing maintenance and improvement plans. At the same time, we are truly grateful for your kind words about our team. It is encouraging to know that their efforts, friendliness, and dedication made a positive impact on your stay. We genuinely regret that we could not fully meet your expectations on this occasion and hope you might reconsider giving us another opportunity in the future to provide you with a much-improved experience. Best Regards, Moustafa Amin General Manager
