Kalypso Cretan Village Sense Resort & Spa

Dear Guest, Thank you for your feedback and for sharing both the positive and critical aspects of your stay. We’re glad you appreciated the beautiful location of our hotel, which offers a unique opportunity to connect with nature and explore the surrounding landscapes. However, we’re sorry to hear that other elements of your experience did not meet your expectations. Regarding the Wi-Fi, you are correct — connectivity across parts of Crete, especially in more remote and scenic areas, can be limited. This is indeed part of the trade-off for the peaceful and isolated environment. As for the buffet, our team strives to offer a varied selection including meat, fish, vegetarian options, and fresh vegetables. Some repetition is natural during a weekly menu cycle, but we do aim for balance and quality across all meals. We’re disappointed to hear your impression of the sanitary facilities, especially as our housekeeping and maintenance teams work hard every day to maintain cleanliness and respond to any issues promptly. Your comments have been passed along for review. We understand your concerns and agree that transparency is important. All official descriptions should reflect the authentic experience, and we encourage guests to consult their tour operator or agency directly if the information provided appears unclear or incomplete. Thank you once again for your input — it helps us to continue improving. Best regards, General Manager