Kalypso Cretan Village Sense Resort & Spa

Dear Guest, Thank you for your honest feedback. We're sorry to hear that your experience did not fully meet your expectations. We understand that some parts of the hotel, especially the rooms and bathrooms, may appear dated, and we are actively working on improvements as part of our ongoing commitment to better guest satisfaction. Please know that our staff — whether in housekeeping, the restaurant, or at reception — do their best every day to support our guests, even during busy periods. We're always available at reception to assist with taxi services, directions, excursions, or any questions that may arise. If anything is ever needed, we encourage guests to let us know so we can help right away. While we are not a 5-star resort, we take pride in offering a good price-to-quality ratio, a fresh and varied buffet, and a friendly, welcoming atmosphere. Thank you again for your comments. We truly value all feedback and use it to continue improving. Best regards, General Manager