Khalidiya Palace Rayhaan by Rotana

Dear Holiday Check member, It is of utmost importance for us here at Khalidiya Palace Rayhaan by Rotana to have our guests satisfied and delighted at what they experienced during their holiday. We are very grateful that you bring your feedback to our attention, as this is without doubt a very resourceful insight to us. We would like to extend our sincere apologies with the following discomfort that you experience during your stay. In regards of the noise of cleaning machine at night, we would like to apologize for the inconvenience you have encountered however, we are glad that this was immediately resolved upon your complaint in our reception. Our colleagues ensured the satisfaction and comfort ability of our guests during their stay and we assured you that this is addressed to the management to suggest different timings to find the most convenient time to do the work and able to ensure the cleanliness and hygiene of the hotel facilities for our guests. As for the noise generated by the outside construction next to the hotel, please be informed that this is an external factor which is out of the hotel’s control. However, we are hopeful that during your next visit, the construction of the Presidential Palace will be over and the area will have a beautiful landscape gardens which will be a captivating view from our hotel rooms. We also regret that you were not fully happy with our location. Our hotel is actually conveniently located being a few minutes’ walk away from the iconic Emirates Palace and Etihad Towers, famous Corniche, one of the biggest malls - Marina Mall and historical museum -The Heritage Village. Aside from that we are as well located a few drives away from various private companies and government institutions in Abu Dhabi, making our location ideal not just for leisure travelers as well as for business. In fact the area of Ras-Al-Akhdar has more hotel rooms than any other area of Abu Dhabi due to the prime location. With regard to your comment about the busy pool and beach operation, please be informed that the weekend is one of the busiest days of the hotel, with majority of our guests are families therefore, we would like to ask for your understanding in this regard. Also, we would like to highlight that free access to The Beach Club facility is only provided to our in-house guests and Beach Club members. While we accept day entrance in our facility, please rest assured that this is properly controlled by our Director of Recreation particularly when the hotel is running high occupancy. Regarding your comment about the price of our breakfast, please be informed that the prices we are offering in the hotel is in line with the current market trend in other 5-star hotels in the city. Moreover, we have addressed your comment about the food to our Executive Chef who will investigate on the matter. Lastly, your negative room experience has been noted and the same has been addressed to our Director of Housekeeping to look into and for corrective actions to be implemented. We sincerely hope that this isolated experience will not deter you from visiting us again. Meanwhile, we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, NAJI ESTA Executive Assistant Manager