La Pirogue Mauritius

Dear Nicole & Ralf, I am obviously sorry to read that we have not entirely lived up to your expectations as far as some of the services are concerned. There is always room for improvement and will use your feedback to re-establish standards where necessary and re-enforcing our training for our staff team members to achieve excellent standards of service even when the hotel and restaurant are at high occupancy. Please accept my apologies for your disappointment with the room cleanliness. I have brought these shortcomings to the attention of our Executive Housekeeper so that he ensures that rooms are better inspected to avoid future complaints of this nature. Moreover, you will be glad to know that we are actually working on plans to uplift our facilities as a part of our continuous efforts to meet our guests’ expectations. Rest assured your comments and suggestions are well received and we have shared your points with relevant teams concerned. I am sorry that you felt that some of the staff members were rude as staff attitude and friendliness is one of the hallmarks of our resort. I will use your feedback as a case study with the team members concerned on how to handle guests courteously and professionally even when the hotel and restaurant are running at full capacity. Please accept my apologies for our shortcomings. We share your concern regarding stray dogs in Mauritius and as part of our social responsibility work closely with two organisations on the island for the prevention of cruelty to animals and the general welfare of domestic pets. These are the MSPCA and PAWS. It is always our goal to have satisfied customers and would sincerely like to have the opportunity of regaining your confidence in La Pirogue and show you the better side of the resort. Please let me know personally whenever you book as I would be more than happy to assist with any preferences you may have. Thanks again for your valued remarks. Warm regards, Andrew Slome, General Manager