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Urlauber
Verreist als Freunde • November 2023
Holiday in Tenerife
3,7 / 6

Allgemein

We came every year to this hotel and we got a good impression of it. This year we have positive and negative aspects. Positive: The restaurant staff is very good. Daniela and Maricarmen are very friendly and we have known them for years. Unfortunately the staff changed often in the last few years and I really hope to see them again next year. Without them it wouldn't be the same. This year we met Alexandra there who is really sympathetic. Valentina, Jenny and Luis do a very good job as well. All in all, the restaurant is clean, the food tastes very good and if there is something we needed the staff was always there. Their animation staff was ok. But it's inexplicable why they change their animation staff that often. Jonny was friendly and José did very good sports exercises. But if I could decide I would get Bábara back from last year. I guess that she isn't replaceable because she could do everything (Yoga, Pilates, Stretching, Aqua gym, any kind of dance like bachata, salsa, Zumba, Aqua-Dance and so much more) and the whole entertaining program. An Allrounder. And I would hire her directly without any company to be safe to hold her in future. The receptionists are very friendly and speak different languages (German, Spanish, English). If we needed the technician, he was there as fast as he can. Let's talk about the negative points: The biggest problems are the apartments. They are clean but in a bad condition. Doors, Tables on the terrace and shower heads have to be replaced (urgent). The whole construction needs to be painted again for a better image. In the higher area the color is already chipped off and in other places it seems dirty. My opinion: Restaurant staff: 5/5 Cleaning staff: 4/5 Technician: 5/5 Receptionists: 5/5 Apartments: 2/5 Hotelkomplex 2/5 Wifi: 2/5


Zimmer
  • Zimmergröße
    Eher schlecht
  • Schlafqualität
    Eher gut
  • Sauberkeit
    Eher gut

Restaurant & Bars
  • Essensauswahl
    Gut
  • Geschmack
    Sehr gut

Ambiente beim Essen

  • Schuhe & lange Hose

The restaurant staff is very good. Daniela and Maricarmen are very friendly and we have known them for years. Unfortunately the staff changed often in the last few years and I really hope to see them again next year. Without them it wouldn't be the same. This year we met Alexandra there who is really sympathetic. Valentina, Jenny and Luis do a very good job as well. All in all, the restaurant is clean, the food tastes very good and if there is something we needed the staff was always there.


Service
  • Deutschkenntnisse
    Eher gut

Bester Service

  • Bar, Disco & Restaurant

If something was needed they help as good as they can.


Aktivitäten

Beliebte Aktivitäten

  • Pool
  • Strand
  • Animation
  • Sport
  • Sonstiges

Pool
  • Verfügbarkeit der Liegen
    Eher gut
  • Sauberkeit
    Eher gut

Aktivitäten am Pool

  • Baden & Planschen
  • Entspannen
  • Unterhaltung & Animation
  • Poolbar
  • Sonstiges

Wassertemperatur

  • angenehm

Strand

Aktivitäten am Strand

  • Entspannen
  • Strandspaziergang

The beach is very nice.


Animation

Beliebte Animation

  • Abendunterhaltung
  • Sport, Yoga, Fitness

Their animation staff was ok. But it's inexplicable why they change their animation staff that often. Jonny was friendly and José did very good sports exercises. But if I could decide I would get Bábara back from last year. I guess that she isn't replaceable because she could do everything (Yoga, Pilates, Stretching, Aqua gym, any kind of dance like bachata, salsa, Zumba, Aqua-Dance and so much more) and the whole entertaining program. An Allrounder. And I would hire her directly without any company to be safe to hold her in future.


Sport

Beliebte Sportarten

  • Schwimmen

Extrakosten

Nur erwartete Kosten

  • Ja

Infos zur Reise
Verreist als:Freunde
Infos zum Bewerter
Vorname:Urlauber
Bewertungen:1
Kommentar des Hoteliers

Dear Urlauber Thank you for your feedback! We have taken note of your suggestions and would like to thank you for comments, as it helps us to improve our services. We are happy in overall you have enjoyed your stay and hope to see you back in future! :-) Kind regards Reception LBF