LABRANDA Royal Makadi

Dear Diedre, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our SPA. It is a pleasure to announce that we will be implementing upgrades to our SPA area within the next couple of months. Concerning the amount of Russian guests, please be kindly informed that during the period of your stay, 07/01-21/01/15, we had 33.89% German guests, 41.5% Russian guests and 24.61% other nationalities (Dutch, Belgian, Chinese, British), including 16 children. We are saddened to hear that you were being picked up already 4 hours before departure, unfortunately this is our of our hand and arranged by your tour operator Sonneklar. However, we hope that we can convince you to change your mind about another visit to our properly and handle your transportation personally with our hotel's limousine service. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please reach out to us directly at gr.royal@azur.travel if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to the Royal Azur Resort. Kind regards, Front Office Management Team