Lagoon Attitude - Adults only

Hello Fabian, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the standards of cleanliness. Please be assured that maintaining a high level of cleanliness throughout our hotel is one of our top priorities, and we regret that certain aspects of your stay gave you a different impression. Regarding the cleanliness of your room, we sincerely apologise for the issues you encountered. The presence of hair and stains is not in line with the standards we strive to maintain, and your comments have been shared with the team for immediate review and reinforcement of our quality checks. We also take note of your observations regarding the restaurant service and table clearing practices. Our teams are regularly reminded of the importance of attention to detail, especially when it comes to hygiene, presentation, and ensuring that every guest receives a fresh and properly prepared setting. Your feedback will be discussed with our team to help us improve further. We are disappointed to hear that these experiences have affected your overall impression of our hotel. While we understand your decision, we sincerely hope to have the opportunity to welcome you again in the future and demonstrate the level of service. Thank you once again for bringing these matters to our attention. Best wishes, Rubens Maureemootoo General Manager