Lazuli Hotel Marsa Alam

Dear Mrs. Valentina, Warm greetings from Lazuli Hotel Marsa Alam, On behalf of the management and team at Lazuli Hotel Marsa Alam, we would like to sincerely apologize for the inconvenience you experienced during your stay with us. We have taken your comments seriously and you can count on us to always have an open ear for our guests. If you had contacted the hotel management directly during your stay, we would have dealt with it directly and probably dealt with it to your satisfaction, because that is of utmost importance to us. Once we received the below comment we did an investigation and found that: • Regarding to the ( small room ) , kindly note that we have all hotel rooms (264 rooms) in the same size 48 m2 so we haven’t smaller room or bigger room and you stayed in ( triple room ) from the 1st time with 3 separate beds and we haven’t any sofa bed in any room. As you booked one Double room with 2 separate beds or 1 king size bed and we host your good self in one triple room as per guest request because you have 2 child 13 y & 7 y) . • Regarding to room towels kindly be informed that , According to the hotel policy we provide you with the towels according to the room occupancy , it means if the room occupied with 04 guests we provide the guests with 04 big towel plus to 04 small towels and this already happened with your good self . We did not received any complaint regarding this subject during your stay although the housekeeping clean up the room in daily basis and the reception is available 24/07 . • Regarding to water problem in the bathroom kindly we didn’t find any recorded issue from your room and normally when we receive any maintenance order from any guest directly the technical follow up and fix it within 20 min. in maximum but unfortunately we didn’t received any complaint from your room during you stay. • Regarding to Wi-Fi , the hotel is committed to providing free Wi-Fi service in public areas ,it is available in the hotel public areas but as usual in all hotels , the free Wi-Fi service is limited speed . And there is high speed Wi-Fi against charge and work in the same areas but unlimited speed and our reception service 24h ready to assist any guest in any problem even the specialist ( IT ) manager is ready any time to assist any guest during all day . • Please note that , you did not complained during their stay ( 11) nights to our front desk although they were available 24/07 and German speakers or to travel agent representative too . We hope that the previous explanation clears up any unintended misunderstanding. Finally Mrs. Valentina is more than welcome to spend your next vacation with us in Lazuli Hotel Marsa Alam. we would like you to give us another chance to show that we do our best to ensure that everyone goes home feeling good and satisfied. We want to make sure that all your expectations are met. I hope that we will have another opportunity to welcome you to your full satisfaction in the near future. Thank you very much! Hotel Management – ​​Lazuli Hotel Marsa Alam