Machchafushi Island Resort & Spa Maldives, The Centara Collection

Dear SU, Greetings from Centara Grand Island Resort & Spa Maldives. We have read your comments regarding our resort and we greatly appreciate that you took the time to write them and please accept our sincere apologies for the experience you have had here. We regret that we couldn’t deliver the experience as per your expectations and beyond—it is the exact opposite of what we pride ourselves on. We value all our guests equally and understand how important it is to offer exceptional service. We shall re-look into the areas that you have highlighted in your feedback and shall surely work on our short falls. We hope that you would give us another chance to serve you and to meet “beyond your expectation” kind of a memorable service you deserve. We look forward to welcoming you back to our little slice of paradise here in the Maldives soon. Be well and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management