Meliá Costa del Sol

Dear Pierre Robert, First of all, we would like to thank you for taking the time to share your experience with us. We are pleased to know that you found our hotel facilities satisfactory, although we regret that certain aspects did not fully meet your expectations. With regard to the lift in building 1, we are sorry for any inconvenience this issue may have caused you. Our maintenance team continuously monitors its proper functioning to ensure the greatest possible comfort for all our guests. Furthermore, regarding the spa schedule, we would like to inform you that this service is available until 7:30 p.m., as stated on our website and in the hotel’s internal signage. We understand that this schedule may not suit all our guests’ preferences, but it is designed to ensure both the proper upkeep of the facilities and the well-being of those who use them. We once again appreciate your observations, which help us to continue improving, and we hope to have the opportunity to welcome you on another occasion to offer you an experience that fully meets your expectations. Best Regards, Jonathan Mazzola, Guest Experience Department