Melia London Kensington

Dear Roland, Firstly, receive our apologies for not being able to answer to this review in German on this occasion . On behalf of the whole team of Melia London Kensington we would like to thank you very much for choosing us and for the time taken to share your feedbacks with us and other travellers We are delighted to learn that your stay with us as overall satisfactory and that you found our great location and our newly renovated rooms to impress you the most! On the other hand we would like to apologise for the issue you had in regards of the AC. Our guests' complete satisfaction is our main priority and we would like to share with you that we are currently undergoing an interior refurbishment of our facilities, working to improve our guests' experience. We have just reopened our rooms, lobby, bar and restaurant and we will keep working on the ACs and many other improvements in the upcoming year. All the comments we receive are of great value for our continuous improvement and yours have been shared with the management team in order to review this internally and establish the necessary measures on our way towards the excellence. We loved having you here; we are confident of the multiple benefits these changes will bring us and we hope to enjoy them with you in the future! Kind regards, The Front Office team