Mirabello Bay Luxury Resort

Dear Guest, Thank you for staying at Wyndham Grand Mirabello Bay and for taking the time to rate your experience with us. We are deeply sorry to hear that the overall experience did not meet your expectations. Regarding the cleanliness, accept our sincere apologies for any inconvenience you had with the cleanliness of our bathroom floor and the grounds. Rest assured, your comments will be shared with our management team to properly address your concerns but this one-time incident does not represent the quality of our services. Moreover, our whole housekeeping team is extremely committed to delivering a perfect and clean experience for each guest. All the premises of the hotel are cleaned regularly following all the health and safety regulations. Regarding the restaurant food, we are quite surprised by your review as this does not reflect the comments, we have had so far this year from our other guests. Our hotel has been totally renovated for this season and offers upgraded services to all our guests. We are sorry that we did not meet your expectations to the utmost and hope we have the opportunity to accommodate you again in order to ensure your next stay is much more satisfactory. Kind Regards, George Pitsinelis General Manager