Moracea by Khao Lak Resort

Dear Basti, Thank you very much again for your 2nd reviews and comments. First of all, I would like to repeat to your understanding for the renovation or construction again. We did inform your agent clearly since last Quarter of 2023. The agent accepted to us that their mistaken for the error information. Secondly, when you arrived the hotel you booked Deluxe Bangalow which not close to beach. However, you asked our staff that your room was close to the beach. On the next day, you contacted the Representative to complaints for the noise of construction that you heard from the pool. There was no any noise in the room. We offered pass the Representative that we have another room away and far away more. We received the message you refused to move and need only the room in front of the beach. The representative tried to find the solution to compensate you. You need All Inclusive Package for food and beverage for entire stay. And also need the room with Pool Villa if couldn't get the meal. Then, on the 3rd day, the representative found another hotel to relocate. Upon checking out, you refused to pay the extra expenses, we couldn't accept for the inconvenience. We did ask the agent to support. However, they didn't accept to compensate it because they paid for new hotel for relocation. About the breakfast, it was complimentary with room rate, by the way we will pass to the concerned for this comments. We hope you will understand that we tried to do the best and support to agent as well. Best regards, Chayanit Chusuwan (Oil) Resident Manager