Napa Mermaid Hotel & Suites

Dear Guest Thank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We were disappointed to hear that you did not enjoy your stay with us and would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests. With regards to your balcony, we have another 4 types of rooms with bigger balconies so guests have the option to make their booking according to their preferences. Kind regards Maria Paschali