Neptune Luxury Resort

Dear Norbert, Thank you for the feedback. We are deeply elated that we have been your constant hotel of choice when you're in Kos and we love hearing remarks like yours, as our main aim is to offer an excellent and memorable experience for every guest. Regarding your comment about the reservation of loungers, all our guests are kindly requested not to leave clothing or items on sun beds. In order to secure sun bed availability for everyone, our staff is removing all personal belongings that are found unattended and we ask that everyone acts in accordance with the hotel's policies to help us achieve this goal. Although we ask that everyone abide by the hotel's policies to help us achieve this goal, we would like to apologise if we did not manage to fully curb abuses like the one you mention. To this extent, we will discuss internally how we can communicate better our policies. Thank you again for your feedback and we hope to be part of your future trips. Kind regards, Neptune Hotels