Super Hotelanlage, Tolles Essen, perfekter Service beim Buffet, ungenügender Service an der Rezeption (freundliches weglachen aller Probleme und den Kunden im Regen stehen lassen bzw. man fühlt sich als jemand der Lügt), Super Lage, alles sehr gepflegt, sehr freundliches Houskeeping.
Beliebte Aktivitäten
- Strand
Infos zur Reise | |
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Verreist als: | Paar |
Dauer: | 2 Wochen im Juli 2023 |
Reisegrund: | Strand |
Infos zum Bewerter | |
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Vorname: | Stefan |
Alter: | 56-60 |
Bewertungen: | 4 |
Dear Stefan & Nico, Thank you for choosing our hotel for your two-week beach vacation. We are delighted to hear that you enjoyed our superb hotel grounds, excellent cuisine, and the impeccable service at the buffet. However, we regret to learn about your less satisfactory experience with our reception service. Our guests' satisfaction is our top priority, and we regret that we fell short in meeting your expectations in this area. We will discuss this with our team to ensure that all guests receive the attention and assistance they deserve. Additionally, we encourage all guests to reach out to our Guest Relations for any complaints or issues during their stay, as we are always here to help and improve your experience. On a positive note, we are glad that you appreciated our prime location and the well-maintained surroundings, as well as the friendly service from our housekeeping team. Thank you for your valuable feedback, as it helps us continuously improve and deliver the best experiences to our guests. We hope to have the pleasure of welcoming you back for an even better stay in the future. Thank you for choosing our hotel, and we look forward to seeing you again. Kind regards, Neptune Luxury Resort