Neptune Luxury Resort

Dear Utah, Thanks for the feedback. We do appreciate your taking the time to share both your good and not so good impressions from our property. We are happy to learn that you remained satisfied from our facilities and that you found our hotel to be clean, very spacious, and well-maintained. It is also a great pleasure to hear that you found our staff to be very courteous and attentive. However, we regret that you were not fully satisfied with our front-desk team. Usually, they are very friendly and professional, and would never hesitate to go the extra mile for our guests and we are extremely sorry that we did not meet the standards expected on this occasion. Concerning the drinks prices, and although we value your remarks, we assure you that they reflect our quality, and we hope you appreciate the value of our service in terms of variety, quality, customer experience, and personal service. Please take also into your consideration that we are a 5-star hotel, which is not all inclusive. However, we do try very hard to keep our prices competitive despite the crisis we are all facing, and regret that we did not meet your satisfaction in this regard. Moreover, we understand that you were not fully satisfied with our beach, especially if you have experienced it a few years ago. Unfortunately, beaches are by nature unstable. Although we are doing our best to retain the sand with the use of wave breakers, still the wind has taken enough sand from our beach. The disappearing of sand from beaches and reappearing after a while is a process that happens in coastal seas regularly, and we hope the wind will bring back the sand, as it happens in many other places. Regarding your comment about the reservation of loungers, and although our hotel has more loungers available in its pools & the beach than the maximum number of guests staying in the resort, all our guests are kindly requested not to leave clothing or items on sun beds. In order to secure sun bed availability for everyone, our staff is removing all personal belongings that are found unattended and we ask that everyone acts in accordance with the hotel's policies to help us achieve this goal. Thanks once again for letting us know your opinion of your stay. We are always grateful for comments from our recent guests that may help us improve our services. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. Kind regards, Neptune Hotels