Neptune Luxury Resort

Dear Sandra, Thank you for taking the time to share your feedback and for returning to our resort. We are disappointed to hear about your experience, especially since you have visited us twice before. On our website and booking platforms, we provide detailed descriptions and photos of all room types to ensure transparency. We clearly indicate which rooms have been recently renovated, and we have not suggested that the rooms in the Main Building have been updated. While these rooms may not have received recent renovations, they are maintained to the highest standards. We take pride in offering a wide variety of room types to meet the diverse preferences of our guests, and you chose one of our most economical categories for your visit this year. We regret that this choice did not meet your expectations, but we feel that you may have overlooked some details about the room during the booking process. Regarding the issue with the air conditioning in your room, we understand that technical defects can occur. We wish you had informed our reception team during your stay, as we could have resolved the issue immediately to ensure your comfort. Your feedback is valuable to us. We hope to have the opportunity to welcome you back and provide you with a stay that fully meets your expectations. Kind regards, Neptune Luxury Resort