Numo Ierapetra Beach Resort Crete, Curio Collection by Hilton

Dear Guest, Thank you for your valuable feedback, and I’m sorry to hear that your stay did not meet your expectations. We genuinely appreciate your comments as they help us improve our services. We apologize for the inconvenience due to the noise from the pool music. Your comfort is important to us, and we will review our music schedule and volume to ensure it is more considerate of our guests who prefer a quieter environment. Regarding the issue with the noise from the back-of-house restaurant area, I sincerely apologize for the disturbance during the night. This is certainly not the experience we aim to provide, and I have shared your feedback with our team to take corrective measures. I’m also sorry that we were unable to offer you an alternative room without an additional charge. We’ll make sure to review this issue to ensure we handle such requests more effectively in the future. On a positive note, we’re thrilled to hear that you enjoyed the food and the friendliness of our staff! We will continue to focus on providing excellent service and delicious meals. We truly hope you’ll give us another chance to provide a more relaxing and comfortable stay. Best regards, Numo Ierapetra Team