Numo Ierapetra Beach Resort Crete, Curio Collection by Hilton

Dear Ingrid, Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you enjoyed the overall setting of our hotel and beach, and that the atmosphere met your expectations for a relaxing getaway. It's always encouraging to know when guests appreciate the beauty of our location and the overall design of the complex. We sincerely apologize for the areas where we fell short. Your comments about the cleanliness under the sink and the lack of dessert spoons have been noted and addressed with our housekeeping and restaurant teams. We are committed to upholding high standards, and we’re already reviewing our procedures to ensure greater consistency and attention to detail in both our room service and dining areas. We also understand your desire for more variety in the restaurant offerings, and we regularly review and refresh our menus based on guest feedback like yours. Rest assured your suggestions are taken seriously and help us improve. Thank you once again for your honest comments. We truly value your input and hope to welcome you back in the future, where we aim to deliver an even better experience. Warm regards, Numo Ierapetra Team