Oaks Ibn Battuta Gate Dubai

Dear Rita, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location, the varied and delicious breakfast and the relaxing pool and jacuzzi facilities. Additionally, we appreciate your positive comments about our housekeeping and pool staff. However, we are very sorry to hear about the issues you encountered during your stay. We apologize for the unfriendly reception experience, the inappropriate timing of the late-night call and the discomfort caused by the toilet facilities in your room. We also regret that your questions and complaints were not addressed properly. To further investigate these matters and ensure that we take appropriate action, could you please provide us with additional details about your stay? Specifically, we would like to know the dates of your stay and the under which name the room was booked. Any additional information you can provide will help us in addressing these issues more effectively. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Thank you for your time and assistance. Best regards, Oaks Management