Oaks Ibn Battuta Gate Dubai

Dear Corinna, Thank you for sharing your detailed feedback with us. We're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience certainly does not align with the high standards of service we strive to provide. We sincerely apologize for the cleanliness issues in your room, as well as the lack of essential amenities. This is unacceptable and we have already taken steps to address these housekeeping deficiencies to ensure they do not recur in the future. Regarding the buffet restaurant, we regret that your dining experience fell short of expectations. Your comments regarding the cleanliness of the tables, slow service and food quality have been noted, and we will work diligently to improve in these areas. We are pleased to hear that you enjoyed our pool facilities and found our staff to be friendly. However, we understand your frustration with the shuttle service to the beach and the inconvenience caused by the delays and lack of coordination. Rest assured, we are reviewing our shuttle service operations to prevent such issues from happening again. Please know that your feedback is incredibly valuable to us and we will use it as a learning opportunity to make the necessary improvements. We hope you will consider giving us another chance to exceed your expectations on your next visit. If you would like to discuss your experience further or have any additional feedback to share, please do not hesitate to contact us directly. Warm regards, Oaks Management