Oaks Ibn Battuta Gate Dubai

Dear Wolfgang, Thank you for sharing your feedback with us. While we're glad to hear that you find our staff friendly, we're truly sorry to hear about the cleanliness issue and the unpleasant smell in your room. This is certainly not up to our standards, and we apologize for any inconvenience caused. Please know that your comfort and satisfaction are of the utmost importance to us. We will immediately address the cleanliness issue with our housekeeping team to ensure that all rooms meet our high standards of cleanliness and hygiene. If there's anything else we can do to improve your stay or if you require any assistance, please don't hesitate to contact our front desk team. We're here to make sure your experience with us is nothing short of excellent. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you. Warm regards, Oaks Management