Aus DeutschlandDuschkabine hängt Gummilippe heraus, Fugen verunreinigt, Wasserhahn Abflussstopfen am Waschbecken Chrom katastrophal, trotz schriftlicher Reklamation keine Rückmeldung vom Hotel. Zimmer mit Aufpreis auf besseres gebucht trotzdem kleines Zimmer mit diesen Mängeln bekommen.
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Dauer: | 1 Woche im Oktober 2019 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Marion |
| Alter: | 51-55 |
| Bewertungen: | 9 |
Dear Marion, First of all, we lament to see that you could not enjoy your stay to the fullest as we strive to give unforgettable experiences to our guests. However, we thank you for writing us about your stay. Likewise, we would like to apologize for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. We would like to take the opportunity to inform you know that the shower joints are made with black silicon so that covers the design of the bathroom. However, we would have been pleased to be informed about this issue so that we could have solve the situation immediately, since we do not received any complaint during your stay. Finally, thank you again for choosing the hotel on this occasion and for the constructive critics that we always use to improve our services. Best Regards, Management Team
