Panorama Bungalows Resort El Gouna

Dear Guests, Best greetings from Panorama Bungalows Resort El Gouna Thank you for your review, we hope that you had an enjoyable holiday at our hotel First of all we apology for not meeting your expectations and we would like to brief some important points: When you talk about a trip against a high amount of money you can note that what you paid is not the hotel share in order to be fair with the quality/price equation You got a bungalow room upon arrival and requested renovated one and also got, a matter like this is subject to availability and both of the rooms are well equipped and as your booking conditions We do a renovation plan for all the hotel, we achieved a lot and ongoing to complete the rest, this is generally in order to be updated and to meet our guest expectations After the follow up from our side your feed back was (every thing is well), so we wonder about this very negative review If the hotel is so bad as you described we ask you why you stayed two weeks without complaining or requesting to change the hotel? We keep every time a certain level of quality regarding rooms, food, entertainment, and all services Regarding the 93% recommendation on HolidayCheck, we would like to inform you that all reviews are true and actual by our guests with no single fake review, all reviews have been published according to a high standard of TUV and after inspection the content by the qualified team of the HolidayCheck, we also have to consider the 7% of the non recommendation, it was by our dissatisfied guests due to different reasons in different periods, we respect all of you and accept both the positive and the negative We invite our esteemed guests every time to cooperate positively with us in order to make their holiday enjoyable and for sure we have a huge number of the repeated and regular customer from everywhere We hope that we can meet the expectations of our valued guests Best regards