Pensée Royal Garden Beach Resort

Dear Rudi, Thank you very much for your feedback noted with regards to your recent stay with us. I do apologize for the unintentional inconvenience that might have been encountered. On the other hand, kindly note that I reviewed all your comments regarding your stay with us, knowing that we do take all comments seriously and appreciate all the feedback we can get. As a management team, we do take all comments seriously and share them with our staff, so we may resolve any and all issues. Accordingly, all points raised on your post have been taken seriously into consideration with a very high attention and concern in order to avoid such incidents to re-occur in future. We are fully confident that only through our guest comments and constructive feedback we would be able to improve our services and fulfill our guests’ needs. Once again, my deepest thanks for your feedback and for taking the time to post your comments which definitely will help us in our ongoing efforts to improve our service. Thanks, You and Best Regards, Fouad Gamal General Manager Pensée Beach Resort