Pensée Royal Garden Beach Resort

Dear Ramona, Thank you for taking the time to describe your holiday impressions after your stay in our hotel. It is very important for the entire team to offer each guest a perfect holiday experience. We do regret that we have not succeeded in meeting your expectations. First of all thank you for the praising words as well we highly appreciate it Pensee Royal Garden is proceeding through our “Ken Fix Program” regularly updates to ensure that we always able to offer the newest standards. Most of our guests praise our service regularly as very good and special, because we highly value our guests, and usually give everything to satisfy them. Should we not have managed for any reason to provide you with the expected level of service, we do sincerely apologize. Once again, we would have appreciated receiving your detailed comments on how we failed to meet your expectations so that we could improve What you described is definitely not our standard, we would like to inform you that we have shared your review with all relevant managers, in order to overlook our services and make changes where necessary. We can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again, in order to meet all your expectations. Best Regards Ahmed Omar Pensee Royal Garden Team